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Warranty Support
ACMA provides world class and cost effective warranty support packages. We offer a variety of customer support packages with full telephone, online, and on-site support. ACMA Professional Services is also available for on-site installation and configuration services. With access to more than 8,000 service technicians nationwide, we have the coverage to meet the service level requirements our customers need at a price they can afford.
Standard Warranty Coverage:
  • Help Desk Assistance plus Service Management
  • Next-day on-site parts replacement
  • 8:00 a.m. to 5:00 p.m. (PST) Monday to Friday
  • 1 to 3 Year Agreements available
  • 24/7 coverage options available
  • Hardware Depot Repair
Silver Support On-Site Coverage:

9/5 Next Business Day response:

A Service Technician will be scheduled to arrive on-site the business day after we receive your service request and have completed the final diagnosis. Business days are Monday to Friday, from 9 a.m. to 5 p.m. site-local time, excluding holidays. Coverage is available in 1 to 3 year service contract options.

Gold Support On-Site Coverage:

9/5 4-Hour On-Site Response:

An ACMA Service Engineer will be scheduled to arrive on-site within 4 hours after the final diagnosis is completed. Service is provided Monday-Friday, 9 a.m. to 5 p.m., site-local time, except on holidays. If a service request is received after 3 p.m. Eastern Time and it is determined that on-site service is required, the Service Technician will be scheduled to arrive the following business day. Gold Support is available in 1 to 3 year service contract options.

Platinum Support On-Site Coverage:

24/7 4-Hour On-Site Response:

Help Desk Services and On-Site Services with 4-Hour On-Site Response are provided around the clock, every day including holidays. When on-site service is needed, a Service Technician will be scheduled to arrive within 4 hours of the final diagnosis of the service issue. This coverage is available in 1 to 3 year service contract options.

RMA Support Contact Information:

Toll free: 1-800-786-8998


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