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| Warranty Support |
| ACMA provides world class and cost effective warranty support packages. We offer a variety of customer support packages with full telephone, online, and on-site support. ACMA Professional Services is also available for on-site installation and configuration services. With access to more than 8,000 service technicians nationwide, we have the coverage to meet the service level requirements our customers need at a price they can afford.
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| Standard Warranty Coverage: |
- Help Desk Assistance plus Service Management
- Next-day on-site parts replacement
- 8:00 a.m. to 5:00 p.m. (PST) Monday to Friday
- 1 to 3 Year Agreements available
- 24/7 coverage options available
- Hardware Depot Repair
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| Silver Support On-Site Coverage: |
9/5 Next Business Day response:
A Service Technician will be scheduled to arrive on-site the business day after we receive your service request and have completed the final diagnosis. Business days are Monday to Friday, from 9 a.m. to 5 p.m. site-local time, excluding holidays. Coverage is available in 1 to 3 year service contract options.
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| Gold Support On-Site Coverage: |
9/5 4-Hour On-Site Response:
An ACMA Service Engineer will be scheduled to arrive on-site within 4 hours after the final diagnosis is completed. Service is provided Monday-Friday, 9 a.m. to 5 p.m., site-local time, except on holidays. If a service request is received after 3 p.m. Eastern Time and it is determined that on-site service is required, the Service Technician will be scheduled to arrive the following business day. Gold Support is available in 1 to 3 year service contract options. |
| Platinum Support On-Site Coverage: |
24/7 4-Hour On-Site Response:
Help Desk Services and On-Site Services with 4-Hour On-Site Response are provided around the clock, every day including holidays. When on-site service is needed, a Service Technician will be scheduled to arrive within 4 hours of the final diagnosis of the service issue. This coverage is available in 1 to 3 year service contract options.
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| RMA Support Contact Information: |
Toll free: 1-800-786-8998
Email: Technical_Support@acma.com
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| RMA Support Request Form: |
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